How can we help?
Technical support for VeloxFile tools and platform access.
Report a Bug
Tool freezing? Conversion error? Let our engineering team know. Include your browser info.
support@veloxfile.comResponse time: 24-48 Hours
What we support
- YES Platform / Tool Crashes
- YES Account Access / VIP Status
- NO Manual File Repair
- NO Refunds (Contact Billing)
Security Notice: Do NOT attach your files in emails.
For your privacy, we operate a strict "Zero-Receipt" policy. We cannot open, debug, or view user files sent via email support.
Looking for billing help? Visit the Billing Support.